PRIVACY POLICY
Effective date: 01/07/2024Thank you for visiting Grand Slam Sports Equipment’s website and reviewing our Privacy Policy. Grand Slam Sports Equipment values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Grand Slam Sports Equipment may collect both personally identifiable information and non-personally identifiable information from you when you visit the Site. Personally identifiable information refers to information that identifies you personally, such as your name, address, email address, phone number, and payment information (“Personal Information”). Non-personally identifiable information refers to information that does not personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and number of clicks.
- Grand Slam Sports Equipment may use the information collected from you to:
- Provide, operate, and maintain our website and services;
- Improve, personalise, and expand our website;
- Understand and analyse how you use our website;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;
- Send you emails;
- Find and prevent fraud; and
- Respond to legal requests and prevent harm.
- We also collect information indirectly through cookies and tracking technologies to improve your experience on our website.
Grand Slam Sports Equipment may share your information with third parties when necessary to provide the services or products you request. For example, we may disclose your information to our third-party vendors and service providers who work on behalf of Grand Slam Sports Equipment to provide you with the products and services you request.
Grand Slam Sports Equipment uses commercially reasonable efforts to secure your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the security of information transmitted to us over the internet.
Grand Slam Sports Equipment reserves the right to change this Privacy Policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.
COOKIE POLICY
Effective date: 01/07/2024This Cookie Policy explains how Grand Slam Sports Equipment (“we,” “us,” or “our”) uses cookies and similar technologies on our website (“website”). By using our website, you consent to the use of cookies as described in this policy.
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.
We use the following types of cookies on our Website:
a. Essential Cookies:
These cookies are necessary for the Website to function correctly. They enable you to navigate the site and use its features, such as accessing secure areas and making purchases.
b. Performance Cookies:
These cookies collect information about how you use our Website, such as which pages you visit most often and if you receive error messages. This information helps us improve the performance of our Website.
c. Functionality Cookies:
These cookies allow the Website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
d. Targeting/Advertising Cookies:
These cookies are used to deliver ads that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
We may also use third-party cookies from service providers like Google Analytics, Facebook, and others to assist with website analytics and advertising. These third parties may use cookies, web beacons, and other storage technologies to collect or receive information and use that information to provide measurement services and targeted ads.
You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, if you choose to disable cookies, some features of our Website may not function properly.
Here’s how you can manage cookies in popular browsers:
- Google Chrome: Manage cookies
- Mozilla Firefox: Manage cookies
- Safari: Manage cookies
- Microsoft Edge: Manage cookies
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this Cookie Policy periodically for any changes.
WEBSITE DISCLAIMER
Effective date: 01/07/2024Welcome to the Grand Slam Sports Equipment website. The information provided on this website is for general informational purposes only. By accessing and using this website, you agree to the following disclaimers:
While Grand Slam Sports Equipment strives to keep the information on this website accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
The availability of products on this website may change without notice. We make every effort to accurately display the availability of our products, but availability may vary due to unforeseen factors.
This website may contain links to external websites that are not provided or maintained by Grand Slam Sports Equipment. These links are provided for your convenience to provide further information. Grand Slam Sports Equipment does not endorse or make any representations about the content, accuracy, reliability, or suitability of these websites. We are not responsible for the content or availability of any external sites linked from or to this website.
To the fullest extent permitted by law, Grand Slam Sports Equipment, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Here’s how you can manage cookies in popular browsers:
- Google Chrome: Manage cookies
- Mozilla Firefox: Manage cookies
- Safari: Manage cookies
- Microsoft Edge: Manage cookies
Grand Slam Sports Equipment reserves the right to modify or update this disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of the website after any such changes constitutes your acceptance of the new disclaimer.
WEBSITE TERMS AND CONDITIONS
Effective date: 01/07/2024Welcome to the Grand Slam Sports Equipment website. These terms and conditions outline the rules and regulations for the use of our website.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Grand Slam Sports Equipment’s website if you do not agree to all of the terms and conditions stated on this page.
Unless otherwise stated, Grand Slam Sports Equipment and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Grand Slam Sports Equipment for your own personal use subjected to restrictions set in these terms and conditions.
You are specifically restricted from all of the following:
- Publishing any website material in any other media;
- Selling, sublicensing, and/or otherwise commercialising any website material;
- Publicly performing and/or showing any website material;
- Using this website in any way that is or may be damaging to this website;
- Using this website in any way that impacts user access to this website;
- Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
- Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website;
- Using this website to engage in any advertising or marketing.
Certain areas of this website are restricted from being accessed by you and Grand Slam Sports Equipment may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.
In these terms and conditions, “Your Content” shall mean any audio, video text, images, or other material you choose to display on this website. By displaying Your Content, you grant Grand Slam Sports Equipment a non-exclusive, worldwide irrevocable, sub-licensable licence to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Grand Slam Sports Equipment reserves the right to remove any of Your Content from this website at any time without notice.
In no event shall Grand Slam Sports Equipment, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. Grand Slam Sports Equipment, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.
You hereby indemnify to the fullest extent Grand Slam Sports Equipment from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these terms.
If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Grand Slam Sports Equipment is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms regularly.
These terms will be governed by and construed in accordance with the laws of the State of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Queensland for the resolution of any disputes.
REFUND AND WARRANTY POLICY
Effective date: 01/07/2024- Return to Base Policy: All warranties are on a return-to-base basis. This means the customer is responsible for all freight costs associated with returning goods to and from Grand Slam Sports Equipment.
- Freight Reimbursement: If the product is found to be covered by warranty, the freight cost will be refunded to the customer.
- Approval for Returns: No products will be accepted for return without prior approval from Grand Slam Sports Equipment. Unauthorized returns will not be processed.
- Condition of Returned Products: All products must be returned in “as-new” condition. Products showing signs of use or damage may not be eligible for warranty claims.
- Specific Supplier Warranty Periods:
- Gas Struts: Six (6) months manufacturer’s warranty.
- W24 Drivers: Six (6) months commercial manufacturer’s warranty from the date of purchase.
- Electronic scoring equipment:
- Fixed Indoor Scoreboards, Clocks, Timers, and Displays: Five (5) years.
- Portable Indoor Scoreboards, Clocks, Timers, and Displays: Five (5) years.
- Fixed Outdoor Scoreboards, Clocks, Timers, and Displays: Five (5) years.
- Portable Outdoor Scoreboards, Clocks, Timers, and Displays: One (1) year.
- Control Consoles: One (1) year.
- Exclusions: All warranties will be voided by misuse, damage, improper installations, and weather damage. Warranty claims are subject to a fair wear and tear assessment.
- Return to Base: Warranties are on a return-to-base basis, meaning freight is to be paid by the customer for goods traveling to and from Electronic Scoreboards Australia, Adelaide.
- On-Site Warranty Work: On-site warranty work will incur travel, time, and component charges.
- On-Site Service Calls: On-site service calls will incur travel, time, and component charges.
- Service Work at Premises: Service work performed at our premises will incur time and component charges.
- Freight Charges: Freight will be charged if not provided by the customer.
- Basketball Structures:
- Structural Elements: Five (5) years warranty period, provided that annual maintenance is conducted by Grand Slam Sports Equipment technicians or approved agents.
- Non-Structural Elements (including winches): Twelve (12) months warranty coverage.
- Grand Slam Sports Equipment Manufacturer’s Warranty: Twelve (12) months from the date of purchase.
- Coverage: All Grand Slam Sports Equipment products come with a 12-month Manufacturer’s Warranty from the date of purchase unless otherwise stated (see “Indoor Basketball Equipment – Extended Warranty Period”).
- Defects: Grand Slam Sports Equipment warrants that products manufactured or supplied by our company are free of defects in materials and workmanship. Products thought to be defective must be returned to the factory for final determination at the purchaser’s cost. The company will (1) repair or (2) replace the product if defective.
- Exclusions: The company does not warrant against normal wear, abuse, vandalism, over-tensioning, or lack of general maintenance.
- Maintenance: Winding mechanisms on products must be lubricated frequently to prevent the seizure of the mechanism. It is recommended that all equipment supplied by Grand Slam Sports Equipment be serviced every 12 months from purchase or installation. Products purchased need to be inspected and maintained by the purchaser between servicing to prolong the life of the product. This includes lubrication of winding mechanisms, monitoring of any cable, or strapping, etc.
- Freight Costs: The customer is responsible for covering freight costs for returning items to our warehouse.
- Inspection of Returned Items:
- Upon receipt, items will be inspected for damage and assessed for any necessary repairs.
- If items are beyond repair, no credit or refund will be issued.
- If repairs are required, the cost of repairs will be deducted from the credit or refund amount.
- If there is no damage or repairs needed, a 25% restocking fee will be applied to the return.
- Restocking Fee: A 25% restocking fee is applied to all returned items, regardless of condition.
- Partial Credits or Refunds: Partial credits or refunds may be provided based on the condition and resale potential of the returned items.
SHIPPING AND DELIVERY POLICY
Effective date: 01/07/2024- Customer Responsibility:
- Unloading freight is the responsibility of the customer.
- Freight must be signed for and received by the customer. Truck drivers will not unload freight or leave it without a signature unless pre-approved by Grand Slam Sports Equipment.
- The customer must ensure there is sufficient access, equipment, and personnel available to unload the entire order from the truck, especially for items over 100kg and lengths up to 10m.
- Freight Costs and Delivery:
- Freight has been costed for all products to be delivered in a single drop. If items are required for dispatch before the main order, additional freight charges will apply.
- If priority freight is required, the customer must advise Grand Slam Sports Equipment at the time of order. Grand Slam Sports Equipment cannot guarantee delivery times for any freight.
- Receiving Freight:
- The customer must check that all items have been received from the freight company before signing the freight company’s paperwork and allowing the freight company to leave the premises.
- The customer must also check all items for damage before signing the freight company’s paperwork. Failure to do so may result in claimed missing or damaged items not being replaced under warranty.
- Once the freight company’s paperwork has been signed, the customer accepts the delivery and items as per the packing slip.
- Any damages must be reported to Grand Slam Sports Equipment along with detailed images within 7 days of receiving the order by emailing us here.
- Additional Freight Charges:
- Turning freight trucks away or holding the freight at a depot will result in extra freight charges.
- All freight quoted is insured. If the customer chooses not to accept the insured freight quote, items damaged in transit will not be replaced by Grand Slam Sports Equipment.
- Installation Deliveries:
- If Grand Slam Sports Equipment is installing the components, the goods will arrive on-site before our installers. It is the customer’s responsibility to ensure there is sufficient access, equipment, and personnel available to unload the entire order from the truck, including any toolboxes for installation.
- The customer is responsible for storing all delivered items in a safe, enclosed environment where no damage can affect any of the goods. Grand Slam Sports Equipment will not be responsible for any water damage to any of the delivered goods due to the customer’s negligence. Any water-damaged products will be replaced at the customer’s expense, including the cost of the freight.
Contact Information
If you have any questions or concerns about the above policies, please contact us at:
Grand Slam Sports Equipment
07 3205 3388
Send us an email
19 Deakin Street, Brendale QLD 4500